Refund Policy
Your satisfaction matters to us at Kolamar. We stand behind every purchase with a straightforward return and refund policy designed to give you confidence when shopping with us.
What You Can Return
You have 30 days from the date you receive your order to send items back. For a return to be accepted, products must be unworn and resalable, with all original packaging and accessories included.
How Returns Work
Return shipping is completely free. Simply reach out to us via email at contact@kolamar.com to get started. We'll send you a prepaid shipping label along with detailed return instructions.
Items We Cannot Accept Back
- Digital downloads and software
- Gift cards
- Personalized, custom, or special order merchandise
When You'll Get Your Money Back
Once we receive and inspect your returned item, we process your refund within 10 business days. The funds go back to whichever payment method you originally used.
Still Waiting for Your Refund?
Before contacting us, try these steps:
• Review your bank or credit card statement again
• Call your financial institution to ask about pending transactions
• Reach out to our team at contact@kolamar.com if the refund hasn't appeared after checking these sources
Damaged or Defective Items
If your order arrives broken or faulty, we'll send you a replacement at no cost. Email us your order number along with photos showing the damage, and we'll take care of it right away.