Privacy Policy
Kolamar takes data protection seriously and is dedicated to safeguarding your personal information in compliance with relevant data protection legislation, including the UK GDPR and other applicable laws in your region. Below, we outline what information we gather, the reasons we collect it, and your available options regarding your data.
Information We Gather
We collect the following types of personal information:
• Your name, postal address, email address, and telephone number
• Details of your purchases and any communications with our customer service team
• Payment information, which is processed securely by independent third parties only — your complete card details are never retained or accessed by us
• Technical data including your device type, internet protocol address, and how you interact with our website
What We Do With Your Information
We use your data to:
• Complete and dispatch your orders, plus send you relevant order notifications
• Respond to your support requests and manage any product returns or refund requests
• Enhance our website functionality, product offerings, and overall service quality
• Deliver promotional materials and newsletters only if you have subscribed (unsubscribe options are always available)
• Identify and stop fraudulent activity and meet our obligations under applicable laws
Reasons We Process Your Data
We rely on the following to process your information: the need to fulfill our agreement with you (such as completing your purchase), our legitimate business interests (like protecting and improving our platform), your explicit consent (for example, when signing up for marketing messages), or legal requirements that apply to us.
How Long We Keep Your Data
Your personal information is retained only for the duration necessary to serve the stated purposes — generally while your account is active or while we are required to maintain order records for regulatory, accounting, or tax compliance reasons.
What You Can Do With Your Data
You are entitled to:
• Request and receive a copy of the personal data we hold about you
• Ask us to update or remove inaccurate or unnecessary information
• Limit how we use or process your information
• Withdraw your permission to use your data at any point
• Escalate concerns to the appropriate data protection regulator in your country
To make use of these rights, please get in touch with us via contact@kolamar.com — we will respond to your request within 30 days.
How We Use Cookies
Cookies enable us to maintain website features, monitor site performance, and personalize your experience when you visit. You have the option to adjust your browser's cookie settings; however, disabling certain cookies may impact the functionality of our store.
Who Else Gets Your Information
We share your personal data only with select partners who help us run the business — including Shopify (our ecommerce platform), payment service providers, companies that analyze how customers use our site, and logistics companies that deliver your orders. These partnerships exist solely to support store operations and order fulfillment. Your personal data is never sold or leased to any third party.
Protecting Your Information
We employ industry-standard protections including SSL encryption, secure infrastructure, and strict controls over who can access your information.
Young Users
Our store is intended for adults and is not designed for individuals under the age of 16. We do not intentionally collect personal information from anyone in this age group.
Updates to This Policy
This policy may be revised periodically as our practices evolve. When changes occur, we will update the version displayed here along with a new effective date.
Get In Touch
If you have any concerns or questions about how we handle your personal data, please reach out to us at contact@kolamar.com